HOW TO BOOK WITH US:

SEND US A MESSAGE ON ANY OF OUR SOCIAL MEDIA PLATFORMS OR WHATSAPP TO GET STARTED. SEND US OVER ANY INSPIRATION PHOTOS YOU HAVE. 

EVERY ORDER WILL RECEIVE A PERSONALISED CONFIRMATION TO YOUR EMAIL ADDRESS.

DON'T HAVE ANY INSPIRATION, BUT HAVE A THEME/DESIGN IN MIND? REQUEST A DIGITAL CAKE DESIGN UPON BOOKING AND WE CAN HELP BRING YOUR VISION TO LIFE.

dEPOSITS & PAYMENTS:

ONCE YOU RECEIVE YOUR CONFIRMATION EMAIL, PLEASE TAKE A LOOK AT THE ATTACHED INVOICE. THIS WILL CONTAIN A PAYMENT SCHEDULE AND DETAILS ON HOW TO MAKE YOUR PAYMENT. WE REQUIRE A 50% NON-REFUNDABLE BOOKING FEE TO SECURE YOUR DATE IN THE DIARY.

THE REMAINDER OF YOUR INVOICE IS DUE 2-WEEKS PRIOR TO THE AGREED COLLECTION/DELIVERY DATE. 

OUR BOOKING FEES ARE STRICTLY NON-REFUNDABLE. WE DO TURN DOWN OTHER ORDER REQUESTS FOR THE DATE YOU HAVE SECURED. WE DO NOT HAVE A "CANCELLATION NOTICE PERIOD", NOR A "YOU HAVEN'T STARTED MAKING MY CAKE YET" POLICY. THERE MAY, HOWEVER, BE OCCASIONS WHERE YOUR DEPOSIT CAN BE TRANSFERRED TO ANOTHER DATE/OCCASION, AVAILABILITY DEPENDANT. 

WE CURRENTLY ACCEPT PAYMENTS VIA BANK TRANSFER AND PAYPAL. WE HAVE A STRICT NO CASH ON COLLECTION/DELIVERY POLICY, UNLESS YOUR BALANCE CAN BE PAID IN CASH (IN PERSON) ON OR BEFORE YOUR INVOICE DUE DATE.

COLLECTION & DELIVERY:

WE CAN OFFER DELIVERY TO MOST DH, DL, SR AND SOME LIMITED NE POSTCODES. DELIVERY IS £1 PER MILE BEYOND DH1 5 POSTCODES, WHICH ARE FREE.

IF YOU REQUIRE DELIVERY AT A SPECIFIC TIME, PLEASE LET US KNOW AND WE WILL DO OUR BEST TO ACCOMODATE. THIS CANNOT ALWAYS BE GUARENTEED. 

IF YOU HAVE A SCHEDULED DELIVERY AND YOU'RE NOT IN TO RECEIVE THIS AT THE AGREED TIME, THE ORDER WILL BE RETURNED TO OUR ADDRESS FOR COLLECTION ONLY.

HOW MUCH NOTICE DO I NEED TO GIVE?

I RECOMMEND BOOKING AS EARLY AS POSSIBLE, ESPECIALLY FOR WEEKENDS OR LARGER CELEBRATION CAKES. FOR CELEBRATION CAKES, AT LEAST 4-WEEKS NOTICE IS IDEAL. WEDDING CAKES OR LARGER CELEBRATIONS REQUIRE A MINIMUM OF 2-MONTHS NOTICE.

I UNDERSTAND THIS IS NOT ALWAYS POSSIBLE, SO PLEASE POP ME A MESSAGE AND I'LL SEE WHAT I CAN DO.

CAN I CHANGE MY ORDER AFTER BOOKING?

MINOR CHANGES MAY BE POSSIBLE DEPENDING ON NOTICE GIVEN, BUT SIGNIFICANT CHANGES (FLAVOURS, SIZE AND DESIGN) MAY NOT BE AVAILABLE CLOSE TO THE EVENT DATE.

DO YOU CATER FOR ALLERGIES?

WHILE I CAN OFFER CAKES FREE FROM CERTAIN INGREDIENTS UPON REQUEST, ALL PRODUCTS ARE MADE IN A KITCHEN THAT HANDLES ALL MAJOR ALLERGENS (INCLUDING NUTS, DAIRY, EGGS, GLUTEN ETC.) THEREFORE, I CANNOT GUARENTEE ALLERGEN-FREE CAKES.

CAN YOU COPY EXACTLY FROM A PHOTO?

INSPIRATION PHOTOS ARE WELCOME, BUT I DO NOT REPLICATE ANOTHER BAKER'S WORK EXACTLY. I WILL CREATE SOMETHING IN THE SAME STYLE, WHILE KEEPING IT UNIQUE TO ME.

HOW LONG WILL MY CAKE LAST?

FULL CARE AND INSTRUCTIONS WILL BE PROVIDED, BUT IN GENERAL; KEEP CAKES IN A COOL PLACE AWAY FROM SUNLIGHT. KEEP ALL LEFTOVERS IN AN AIRTIGHT CONTAINER.

ALL OF MY CAKES SHOULD BE STORED IN THE FRIDGE BEFORE SERVING. CAKES IN THE FRIDGE CAN LAST UP TO 2 WEEKS, BUT I DONT USUALLY RECOMMEND THIS LONG, AS THE CAKE WILL NOT BE AS FRESH.

WHAT HAPPENS IF I NEED TO CANCEL?

DEPOSIT / BOOKING FEES ARE NON-REFUNDABLE, AS THEY SECURE YOUR DATE.

FURTHER REFUND INFORMATION IS DETAILED IN MY TERMS AND CONDITIONS ABOVE.

I MAY BE ABLE TO RE-SCHEDULE YOUR CAKE FOR AN ALTERNATIVE DATE, DEPENDING ON AVAILABILITY.

DO YOU OFFER WEDDING CAKES?

YES - WEDDING CAKES ARE AVAILABLE AND REQUIRE A TEXT/EMAIL CONSULTATION AND TASTING (IF YOU WOULD LIKE).

DO YOU OFFER CAKE STANDS OR EQUIPMENT HIRE?

NO, I DO NOT OFFER THIS SERVICE.

DO YOU MAKE LAST-MINUTE CAKES?

SOMETIMES! IT DEPENDS ON AVAILABILITY, BUT ITS ALWAYS WORTH ASKING. 

LAST MINUTE ORDERS MAY BE LIMITED.